Quick Fix - Backup for Office 365 Self Service Recovery Fails with Incompatible Version

A couple of weeks ago we (http://anthonyspiteri.net/released-backup-for-office-365-2-0-yes-you-need-to-backup-your-saas/) which added support for SharePoint and OneDrive. Earlier this year I wrote about the awesome (http://anthonyspiteri.net/configuring-service-provider-self-service-recovery-with-veeam-backup-for-microsoft-office-365/), and also the (http://anthonyspiteri.net/office-365-backups-and-the-opportunity-that-exists-for-service-providers/). Add to that SharePoint and OneDrive and that opportunity only gets bigger. I’m putting together a couple of posts around the self service of SharePoint and OneDrive in the 2.0 release, but in the meantime this is a very quick fix post for those that might be getting the below error when trying to connect to service provider endpoints running VBO services for Exchange Online. Incompatible Veeam Backup for Office 365 server version, received 9.6.3.567, expected 9.6.0.1308 To resolve this issue, then tenant needs to download the VBO 2.0 download package and install the new version of the Veeam Explorer for Microsoft Exchange that’s included in the release. This will update the existing Explorer version from that distributed with Veeam Backup & Replication 9.5. The awesome thing about getting the upgrade as part of the VBO 2.0 package is that for the 1.5 release where self service was first introduced, tenants had to wait for Update 3 for Backup & Replication to consume the service. Once this has been updated you can once again connect to the Cloud Connect infrastructure of the Service Provider that allows the self service recoverability function to take place.